We will gladly accept returns of unused or defective merchandise within 21 days of original purchase date for a prompt refund or exchange. All returns and exchanges must be new, unused and have original packaging and accessories. Refunds for items returned within 14 days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than 14 days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. Please mail your package in a prepaid, insured, traceable method to the address below. Micio Mambo 474 Santa Clara Ave. Oakland, CA 94610 Be sure to include a copy of your original receipt, instructions of what you would like to do and contact information in case we have any questions. Thanks!